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Field Repair Technician (Level 1)

at Matco Tools

Posted: 3/4/2019
Job Status: Full Time
Job Reference #: HEN000302
Keywords: automotive, repair

Job Description

Field Repair Technician I

  • to cover Danbury, CT area

Competitive base pay plus commission; great health benefit plans including medical, dental, and vision; 401(k) with Company match; and much more!

 

Purpose of Position

As a Field Repair Technician, Level 1, you will specialize in the installation, training, and basic repair of Coats®, BaseLine™ and Ammco® aftermarket tire and wheel service equipment at our end user locations. Our technicians also serve as the primary resource for customer application questions involving the use of our equipment including proper technique and accessory usage. 

 

Key Responsibilities

  • Specialize in the installation and basic repair of Coats®, BaseLine™ and Ammco® aftermarket tire and wheel service equipment. 
  • Advise customers with application questions involving the use of our equipment including proper techniques and accessory usage.
  • Conduct installation and removal of tire and wheel service equipment.
  • Conduct product training and demonstration during installation of new equipment to end-users.
  • Conduct the billing and collection for services rendered including processing invoices as well as collecting cash, checks, and other forms of payment.
  • Manage parts inventory and perform a cycle count of inventory in each of the defined time periods.
  • Perform other duties and responsibilities as assigned.

Relationships

  • Interactions with, but not limited to customers of Hennessy products, shop managers, automotive technicians, and other members of the tire and wheel services industry. 
  • This position will also have interaction with various employees of Hennessy especially employees of the field service, customer service, and finance departments.

 



Education

A technical degree or equivalent combination of experience and education and/or military training is required.

 

Background and Skill

  • The successful candidate will possess 1-2 years' experience in the maintenance, troubleshooting and repair of complex electromechanical equipment in an end-user environment.
  • Working knowledge of electrical systems, pneumatics and hydraulics including the ability to read schematics and use the appropriate testing devices proficiently.
  • Ability to plan, schedule and coordinate activities to satisfy customer needs on a timely basis.
  • Outstanding communication (both oral and written) skills.
  • Able to calculate costs for the end users, basic math skills.
  • Proficient in computer and internet usage. 
  • A demonstrated dedication to and a history of providing outstanding service and support as well as a positive, professional, proactive presence that will develop confidence, trust and respect with our customers is required.
  • Clean driving record with current legal state driving license.
  • Physical requirements include the ability to lift and carry up to 50lbs.
  • Must be able to be bonded in the state(s) that you will operate in.


Qualifications

Fortive is a diversified industrial growth company comprised of global businesses that are recognized leaders in attractive markets. With more than $6 billion in annual revenues, Fortive's well-known brands hold leading positions in field instrumentation, transportation, sensing, product realization, automation and specialty, and franchise distribution.

 

Fortive is headquartered in Everett, Washington and employs a team of more than 24,000 research and development, manufacturing, sales, distribution, service and administrative employees in more than 40 countries around the world. Our team grows by tackling challenges that accelerate progress and further their careers. With a culture rooted in continuous improvement, the core of our company's operating model is the Fortive Business System. For more information please visit: www.fortive.com.